Refund policy

Return & Refund Policy

Last Updated: March 2026

At Kausbabi, we strive to provide the best quality products. If you are not satisfied with your purchase, you may request a return according to the policy below.

1. Return Eligibility

Customers may request a return within 3 days of delivery if:

The product received is damaged
The product received is defective
The wrong item was delivered

To be eligible for a return:

The request must be raised within 3 days from the delivery date
The product must be unused, unwashed, and in original condition
Original tags and packaging must be intact
A clear unboxing video of the package is mandatory to verify claims related to damage, missing items, or incorrect products.

Return requests without an unboxing video may not be accepted.

2. Unboxing Video Requirement

For any claim regarding:

Damaged items
Missing products
Wrong products

Customers must provide a continuous unboxing video that clearly shows:

The sealed package before opening
The opening process
The product and issue

This helps us verify the issue and process your request faster.

3. Non-Returnable Items

Returns will not be accepted for:

Products that have been used, washed, or altered
Items without original tags or packaging
Return requests made after 3 days of delivery
Claims without a valid unboxing video

4. Return Process

To request a return:

Email us at support@kausbabi.in
Share the following details:
- Order Number
- Reason for return
- Unboxing video
- Photos of the issue (if applicable)

Our team will review the request and respond within 24–48 hours.

If approved, we will provide return instructions or arrange pickup depending on service availability.